Refund policy

Return, Exchange & Refund Policy

BAAT Body Care | Your Trust, Our Priority

At BAAT Body Care, we are committed to delivering quality skincare and personal care products with every order. Your satisfaction, product safety, and shopping experience matter to us.

To ensure transparency and maintain product hygiene standards, please carefully review our return, exchange, refund, and damaged product replacement policy before placing an order.

1. No Return or Exchange Policy

Due to the personal care and hygiene-sensitive nature of our products, BAAT Body Care does not accept returns or exchanges for change of mind or personal preferences.

Once an order has been delivered, products cannot be returned or exchanged for reasons such as:

  • Change of mind after purchase.
  • Ordering the wrong product.
  • Personal preference regarding the product.
  • Dissatisfaction with packaging, fragrance, or texture where the product is not defective.
  • Products that have been used or partially consumed, except where a product defect is involved.

Important: Please review product descriptions, ingredients, and usage instructions carefully before confirming your purchase.

2. Damaged Product? We've Got You Covered!

Your trust matters to us!

If your order arrives damaged, broken, leaking, or with a product-related defect, we're here to help.

Although we do not offer regular returns or exchanges, we provide a replacement for verified damaged products.

To report a damaged product, customers must follow the steps below.

Step 1: Record an Unboxing Video

We strongly recommend recording a clear, continuous video while opening your parcel.

The video should clearly show:

  • The parcel and its packaging.
  • The product received inside the box.
  • Any visible damage, breakage, or leakage.
  • The product label and condition.

Step 2: Report Within 2 Hours

You must contact BAAT Body Care within 2 hours of receiving your parcel and share the video evidence of the damaged product.

Please include your order number and a brief explanation of the issue.

Step 3: Contact Our Support Team

WhatsApp / Customer Support: +966 56 909 9440

Email: info@baatbodycare.com

Our support team will review your video and order details to verify the damage.

Step 4: Receive Your Replacement

Once the damage is verified and the claim is approved, BAAT Body Care will arrange to resend the affected product.

Our goal is to ensure that you receive your order in satisfactory condition.

3. Important: 2-Hour Damage Reporting Window

All damaged product complaints must be reported within 2 hours of parcel delivery.

Claims submitted after the reporting window, or without sufficient evidence, may not qualify for replacement under our standard policy.

We recommend inspecting your order immediately upon delivery and recording the unboxing process to avoid any inconvenience.

Any rights provided by applicable consumer protection laws remain unaffected.

4. Strict No Refund Policy

BAAT Body Care does not offer refunds for completed purchases, including refunds for change of mind, personal preferences, or dissatisfaction unrelated to a product defect.

For verified damaged products, our standard resolution is to resend a replacement product rather than issue a refund.

Any mandatory refund or other remedy required by applicable consumer protection laws will still be honored.

5. Replacement Eligibility

A damaged product replacement request will be reviewed when:

  • The product was received damaged, broken, leaking, or defective.
  • The issue was reported within 2 hours of delivery.
  • Clear video evidence and order details were provided.
  • Our support team has verified the reported issue.

Replacement requests are subject to verification. If the same item is unavailable, our team will contact you regarding the appropriate resolution.

6. Product Hygiene & Safety

As BAAT specializes in skincare, underarm care, and personal hygiene products, maintaining hygiene and product integrity is extremely important.

For this reason, we cannot accept routine returns of opened, used, or unsealed products.

This restriction does not remove your rights when a product arrives damaged or is otherwise defective.

7. Need Assistance?

Have questions about your order, product condition, or replacement request?

Our support team is happy to help.

Brand: BAAT Body Care

WhatsApp / Phone: +966 56 909 9440

Email: info@baatbodycare.com

Website: https://baatbodycare.com

Instagram: @baatbodycare

8. Our Commitment to You

At BAAT Body Care, we believe in honest communication, responsible skincare, and customer confidence.

While returns, exchanges, and refunds are not part of our standard policy, we stand behind our products and are committed to resolving verified damage concerns through replacements.

Real Care. Real Confidence. That's BAAT.

By placing an order, customers acknowledge our published store policies, subject to their rights under applicable law.