At Aurevia, customer satisfaction is important to us. Please read our policy carefully before placing an order.

📦 Exchange Policy

We only offer exchange in case the product is:

• Damaged during delivery

• Broken or defective at the time of delivery

⚠️ The issue must be reported immediately upon receiving the parcel.

❌ No Return or Refund

• We do not offer returns or refunds once the order is delivered.

• Change of mind or personal preference is not eligible for return or refund.

• Used or opened products cannot be exchanged.

📸 Proof Required

To request an exchange, customers must provide:

• Clear photos or videos of the damaged product

• Packaging condition

• Order details

📞 How to Request an Exchange

Contact our support team within 24 hours of delivery through:

📧 Email: aureviapk@gmail.com
📱 Phone / WhatsApp: +92 319 5197990

Our team will review the request and arrange an exchange if approved.